[ Japanese ] Information for Support Contract Subscriber／Reseller Partner
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AIR Company Limited (“AIR”) is a leading our Product and System Solution business operations, We hope to contribute to the realization of an affluent society in the future by achieving “customer success” for as many customers as possible.With this goal in mind, we recognize the importance of the personal information of our customers and have established the following privacy policy to properly handle and carefully protect the personal information we receive from our customers.
Established 2017/6/30
Revised 2023/4/10
AIR Company Limited
CEO Takeshi Mori
< for Personal Information protection matters >
Personal Information Contact Point
Address Senriyamanishi 5-31-20, Suita, Osaka Prefecture
Personal Information Protection Manager, AIR HQ Management Department Acting General Manager
Tel 06-6368-6080
| Types of Personal Data | Purpose of Utilization |
|---|---|
| Business information | Work management, communication, invoicing and payment management |
| Customer (User) Information | Provision of information related to our products, seminars, training and other events; provision of maintenance support service, and management of product usage |
| Employee Information | Employee management (work, labor relations and talent management; pay and benefits, etc.) |
| Job Applicant Information | Recruitment (provision of information for recruitment, decision to hire or otherwise, and job offer communication, etc) |
| Ex-Employee Information | Communication with ex-employees, responding to requests for information from ex-employees |
| Sole Trader Information | Talent management, labor relations management, employee benefits, and marketing |
| Requester Information acquired via Contact Us | Responding to requests for information and quotation |
| Survey Information | Responding to surveys and improving our service |
| Requester and Agent Information (applying for disclosure of information, etc) | Responding to requests for disclosure of information, etc |
| Types of Personal Data | Purpose of Utilization |
|---|---|
| Acquired through contracted work | Contractual purposes including communication, execution of work, and after care, etc |
| Vendor Skill Sheet | Development of contract business |
| Acquired through job advertising sites | Decision making and communication on hire or not to hire |
| E-mail address of our cloud service user | Authentication ID when using the service |
| E-mail archive data of our cloud service users | Providing an email audit environment for companies using the service |
(1)Name and address of the business operator handling the personal information, and name of its representative if it is a corporation
Operator: AIR Company Limited
CEO: Takeshi Mori
Address: Senriyamanishi 5-31-20, Suita, Osaka Prefecture
(2) Personal Information Protection Manager
Personal Information Protection Manager: AIR HQ Management Department Acting General Manager
Email: info-desk3@air.co.jp
Tel: 06-6368-6080
(3) Purpose of Utilization of the Retained Personal Data
The same as the Purpose of Utilization for Retained Personal Data
(4) Method of request for disclosure
Please first contact the Contact Point below by telephone or email when you wish to exercise your right to request for disclosure of Personal Information. When we have received your request, we will send you a form (Retained Personal Data Disclosure Request Form) to your specified address. Please fill in the details in the form, enclose a copy of your ID as described below, and send it back to us.
(5) Requester identification documents
Please enclose a copy of one of the personal identification documents below, with your request for disclosure for Personal Information.
An official certificate with photographic identification, such as a driving license, passport, residency card, etc.
(6) Method of disclosure
When we have processed your request for disclosure and other requests, we will send the result in writing by registered post to the address stated on the personal identification document. Please note that we cannot respond by telephone.
(7) If disclosure is not possible
For requests for disclosure of Personal Information noted as exceptions in the articles and paragraphs of the Act on the Protection of Personal Information, and in cases where precise personal identification is not possible, we may decide that we are not able to comply with your request. In such cases, we will notify the reason in writing to the requester or the agent.
(8) Handling fee
Kindly acknowledge that there will be a charge of JPY500 for each request for notification or disclosure of purpose of utilization. Please enclose stamps or postal orders to the correct amount when sending your request.
(9) Measures taken for the safe management of personal information
In order to handle personal information strictly, we have established rules and regulations regarding personal information based on our personal information protection policy in accordance with JIS Q 15001, and are operating a personal information protection management system. To ensure the proper handling of personal information, we have implemented safety control measures from four perspectives: organizational, human, physical, and technical.
For more information on specific safety control measures, please contact us at the following address.
| Contact Point Name | Personal Information Contact Point |
| Contact Details | Contact Point Administration: AIR HQ Management Department Acting General Manager Address: Senriyamanishi 5-31-20, Suita, Osaka Prefecture Tel/Fax: 06-6368-6080/06-6368-6081 Email: info-desk3@air.co.jp |
(1) Operator
AIR Company Limited
(2) Name, role, department name and contact details of Personal Information Protection Manager (or acting person)
Personal Information Protection Manager: AIR HQ Management Department Acting General Manager
Email: info-desk3@air.co.jp
Tel: 06-6368-6080
(3) Purpose of Utilization of Personal Data
o Request for quotes and other information/User registration for downloading evaluation product
– Replying to your request
– Providing information about AIR products and services and marketing activities
– Providing latest information about AIR and notification about our seminars, industry shows, etc
o Request via AIR Website
– Providing information on AIR business activities
– Other, for necessary communication as required
o OB/OG Visit request sheet
– Recruitment activities
(4) Disclosure of Personal Data to third parties
Personal Data is never provided to a third party unless required by law.
(5) Outsourcing Personal Data handling
We may, from time to time, wholly or totally outsource the handling of Personal Data, only in so far as it is necessary for the execution of the outsourced work, and with an information security agreement in place that includes provisions related to non-disclosure of confidential information. It is forbidden that the outsourced party use or provide Personal Data for purposes other than the execution of work outsourced from AIR.
(6) What happens if Personal Data is not provided
Providing Personal Data is optional. Please note that there may be cases when we are not able to accommodate your request for information, due to missing Personal Data item.
(7) Disclosure of Retained Personal Data requested and Contact Point
We respond to requests from customers regarding their own Personal Information retained by us, for its disclosure, notification of the purpose of utilization, correction, addition or removal of its details, termination of use, deletion, and termination of transfer to third parties, disclosure of records of provision to third parties (“Disclosure, etc”).
For the contact point for Disclosure, etc, refer to the details in the section below on complaints and inquiries related to Personal Data.
(8) Acquisition of Personal Data by means that are not easily recognizable by the first party
We rely in part on cookies, web beacon and other methods (*) that are not easily recognizable by the customer, to acquire Personal Data. We may collect history and other statistics such as visit counts of our website, for example, by these methods.
We do this in order to improve our website accessibility and usability, not for identifying or tracking the user.
(*) A cookie is a method used by the web server to temporarily write and store data via the browser on the visitor’s computer. A cookie is not a program. It cannot be executed on its own, nor does it contain any computer virus.
(9) Action for safe management of Personal Data
We take necessary and appropriate measures for the prevention and remediation of leakage, destruction and damage, and for other safe management of acquired Personal Data from four perspectives: organizational, human, physical, and technical.
We internally delete acquired Personal Data after use.
(10) Personal Information Protection Policy
See Personal Information Protection Policy section (Privacy Policy) on our website.
(11) Contact point for complaints and inquiries related to our handling of Personal Information.
| Contact Point Name | Personal Information Contact Point |
| Contact Details | Contact Point Administration: AIR HQ Management Department Acting General Manager Address: Senriyamanishi 5-31-20, Suita, Osaka Prefecture Tel/Fax: 06-6368-6080/06-6368-6081 Email: info-desk3@air.co.jp |
We manage all personal information we handle in compliance with JIS Q 15001 Personal Information Protection Management Systems – Requirements, thereby providing a safe environment from which to serve our customers.
| o Registration Number | 20002494 (03) |
|---|---|
| o Applicable Standard | JIS Q 15001:2017 |
| o Registration Date | 2019/11/20 |
| o Next Update date | 2025/11/20 |
| o Assessment Body | KIIS (Kansai Institute of Information Systems, General Incorporated Foundation) |
