
[ Japanese ] Information for Support Contract Subscriber/Reseller Partner
<Case Studies>
[Case Studies] We interviewed customers and edited our findings. The table below lists them by product category. Click each product to view relevant case studies.







Industry: Manufacturing
Scale: 30,000 accounts
Search operations for 30,000 users’ email data are streamlined using the fast search in WISE Audit.
Industry: Transportation / warehousing / combined services
Scale: 4,500 accounts
Voice of the person in charge: With the introduction of WISE Audit, in addition to auditing, internal control, and trail preservation in security incident response, efficient trail acquisition has become possible.
Industry: Manufacturing
Scale: 24,000 accounts
Customized WISE Audit to prevent emailing issues!
Industry: Construction
Scale: 2,200 accounts
Product: WISE Audit + AI judgment option
With the introduction of WISE Audit, the entire process from email extraction to investigation can be completed within the department, and regular email audits can be conducted by using AI to narrow down the list to only those emails that are suspicious.
Industry: Manufacturing
Scale: 150,000 accounts
WISE Audit chosen for its proven stable performance in large scale, high-load environment to improve auditing efficiency for 150,000 users in the group of companies. After a trouble-free roll-out, reduction of day-to-day administration workload is expected.
Industry: Manufacturing
Scale: 6,000 accounts
Strengthened corporate compliance
by preemptive and preventative measures against security incidents
Industry: Information Services
Scale: 1,500 accounts
Well equipped to support future transition to cloud based email system
WISE Audit chosen as the flexible archiving solution
Industry: Finance
Scale: 1,000 accounts
Product: WISE Audit unlimited capacity archive, single model
Deployed: July 2017
Email system: Google cloud emailing service
After evaluating several products including Google Vault, WISE Audit was selected as the best packaged product with assured continuity of the same level of service, for its ability to provide continuous archiving support during email service migration, and its virtualization support which ensured availability and scalability.
“With the limited capacity provided by the previous archiving service, we were having to perform export operations periodically. Now we are able to design sufficient capacity on our own system and reduce the workload of our staff. Searching the archive is also easy with WISE Audit. We expect that day-to-day administration work will be further reduced.”
Industry: Education Support
Scale: 500 accounts
Product: WISE Audit for Linux, unlimited capacity, single model
Deployed: August 2017
WISE Audit was rated and selected for its ease of auditing emails saved in large volumes on the cloud, and its track record of deployments for large capacity email archives.
“Data is encrypted before archiving, which ensures safe storage of emails containing personal information. As fast search is easy and effective, we expect processes like email extraction and handover between people will become more straightforward.“
Industry: Real Estate
Scale: 200 accounts
Product: WISE Audit 2TB capacity, single model
After comparison with other products, WISE Audit was selected as it could be deployed without changing their existing email system configuration, and for its readiness in all the functions required and potential for enhancement!
“We are now able to manage emails centrally from all three group companies. We perform audits at department level in each company, extracting emails as required, efficiently. In addition, as it is easy to record, store and check audit status, the administrator’s workload has been reduced substantially.”
Industry: Manufacturing
Scale: About 13,000 accounts
The introduction of this product significantly reduced the time required to extract e-mails and realized an e-mail management system that can respond immediately to risk management.
Industry: Manufacturing
Keyword is used to search all emails received and sent in the archive
eDiscovery option is used to audit required emails by several auditors


Scale: 140 accounts
Product: WISE Alert Enterprise
Deployed: October 2025
We did not have a unified system to prevent misdirected email.
Triggered by the need to comply with the JAMA Cybersecurity guidelines (eliminating PPAP and email mis-sending prevention), we decided to introduce an email security tool.
From a number of similar products, we selected WISE Alert for its simple screen design that doesn’t compromise user operability, along with its balance of ease of introduction and cost. We also particularly appreciate the pre-send alert screen, where critical check items are highlighted in red for clarity.
After introduction, users became able to thoroughly prevent email mis-sending, resulting in “double-checking before sending” becoming firmly established as part of our company culture. We feel this habit formation is leading to improved information literacy among each and every employee.
Scale: 600 accounts
Product: WISE Alert Enterprise
Deployed: March 2025
With the end of support for another company’s e-mail error prevention software, they were considering a product with easy-to-understand operability with a view to expanding existing functions.
WISE Alert covers a wide range of features, focusing on both functional expansion and user-friendly error recognition. It was chosen for implementation because of its intuitive and easy-to-understand design.
The switchover was completed without any major problems, contributing to the prevention of erroneous transmissions.
In addition, by allowing individual users to customize the functions such as “keyword check,” “automatic assignment of supervisor’s CC,” and “company name display,” the system has been able to prevent accidental transmissions.
Scale: 400 accounts
Product: WISE Alert Enterprise
Deployed: March 2024
After the introduction of the system, e-mail users themselves can now thoroughly reconfirm when sending e-mails outside the company.
Voice of the person in charge:
We had been temporarily suspending the sending of e-mails as a countermeasure against accidental transmissions, but we started to consider other products because we thought it was important to reconfirm the destination and attached files of e-mails sent outside of the company. After comparing several products, we decided to use WISE Alert because of the ease of operation of the confirmation screen and the ability to operate under uniform internal rules. We are also satisfied with the fact that we were able to introduce and start operating the system in a short period of time. We were also concerned that our internal users might complain about the confirmation screen, which had never existed before, but we have not heard any major complaints since the start of operation, and we have been able to successfully implement countermeasures against erroneous transmissions by the users themselves.
Scale: 144 accounts
Product: WISE Alert Standard
Deployed: March 2024
After the introduction, the risk of information leakage due to incorrect addresses has been greatly reduced.
Voice of the person in charge:
Prior to the introduction of the product, we had been using the autocomplete function of our e-mail client, but we had prohibited its use because of the risk of information leakage due to the fact that we sometimes proposed external addresses with the same name even for internal e-mails. However, as a result, business efficiency declined, so we began to consider the product.
WISE Alert’s features, such as the ability to display warnings when sending files externally and to unify the method of sending attachments, as well as its extensive track record and price, were decisive factors in our decision to install the service.
Since the start of operation, the company has been able to reduce the risk of misdirects due to incorrect addresses, as well as unify the method of sending file attachments, thereby realizing countermeasures against misdirects without compromising operational efficiency.
Scale: 18,000 accounts
It had some inconveniences in terms of operability and its use was not widespread throughout the department, and WISE Alert was adopted after considering a tool for preventing erroneous transmissions that would not interfere with daily work.
Voice of the person in charge:
Compared to other products, ‘WISE Alert’ was superior in terms of ease of use and flexibility in setting up various functions. For example, whether consolidated affiliates are treated as internal or external varies from employee to employee, but with ‘WISE Alert’ this can be set individually. Another advantage is the ability to make settings that suit individual usability, for example, employees who automatically send internal emails using RPA or macros can switch off the transmission confirmation screen when sending emails to internal addresses. The ability to automatically assign a supervisor is also useful.
Scale: 1,350 accounts
Product: WISE Alert Enterprise
Deployed: Nov 2018
The decision was made to introduce WISE Alert, which is easy for everyone to use and manage!
Voice of the person in charge:
At the time, there was a heavy workload in checking the recipient and sending the ZIP-encrypted password when sending emails, and many users asked us if we could improve the system. We therefore decided to introduce WISE Alert, which is easy for anyone to operate and is expected to be highly effective in preventing misdirects. The system is also easy for the administrator to centrally manage the settings and upgrade the version, so we can operate the system without any administrative burden.
It seems to be well received by business partners, as we are able to send emails and attachments with high security. We are currently planning to deploy the link sharing function internally from the perspective of de-PPAP. We are very encouraged by Air’s timely response to our requests, such as realising a link sharing function linked to Box.
Scale: 137 accounts
Product: WISE Alert Enterprise
Deployed: Dec 2019
The decision to introduce “WISE Alert” was based on its low price, which made it easy to continue using the system!
Voice of the person in charge:
When we first introduced the product, we were concerned that it would be time-consuming to check the sent content each time an e-mail was sent, but as we expected when we introduced the product, it has raised employee awareness of the need to prevent e-mail from being misdirected. Thanks to the temporary hold function after sending an e-mail, which was an important feature when we selected the product, we were able to notice a mistake after sending, correct it, and resend the e-mail, which was very helpful. The function to automatically assign Bcc to the supervisor, which was not a priority when we selected the product, is now a useful function for security purposes.
In recent years, an increasing number of companies have been rejecting ZIP files with passwords due to the PPAP problem. We are currently using the automatic ZIP encryption function, but in the future we would like to consider using the link sharing function of WISE Alert, which can be linked to Microsoft OneDrive and other systems.
Scale: 300 accounts
Product: WISE Alert Enterprise
Deployed: Dec 2012
The deciding factor in the decision to introduce WISE Alert was its ability to operate as an add-in to Microsoft Outlook and to recognize at a glance the presence or absence of external destinations and attachments!
Voice of the person in charge:
We have been using WISE Alert for more than 10 years now, and we feel that it has become so ingrained in the company’s operations that it is indispensable when sending e-mails. One of the things we like about WISE Alert is that the warnings are easy to understand, and it is easy to point and check. In recent years, a link sharing feature has been added to accommodate the de-PPAP movement, allowing us to automate the de-PPAP work we used to do manually from Microsoft OneDrive. We also like the ability to choose the attachment method based on the destination with a single click.
Scale: 68 accounts
Product: WISE Alert Enterprise
Deployed: Oct 2022
After comparing multiple products in terms of functionality, management, and price, the decision was made to implement WISE Alert, which was the easiest to implement in the existing environment, as well as being able to handle de-PPAP!
Voice of the person in charge:
WISE Alert has a link sharing feature that can automatically convert emails with attachments to de-PPAP emails when sent. Using this function, we are able to share files in conjunction with Microsoft SharePoint, so we are able to deal with business partners who do not receive ZIP-encrypted files without any hassle. The system has been operating smoothly since its introduction, and we look forward to more detailed support in the future.
Scale: 4,200 accounts
Product: WISE Alert Enterprise
Deployed: August 2021
Scale: 245 accounts
Product: WISE Alert Standard
Deployed: July 2018
Previously, the file was converted to a password-protected ZIP file and then attached to the email. Since there are many email exchanges in business, this work was a burden, which was the reason for the introduction.
Voice of the person in charge:
With the introduction of “WISE Alert”, each person can review their email destination on the pop-up screen before sending. I feel that I was able to significantly reduce the time and effort required for ZIP encryption. While I feel that there are more opportunities to share files with cloud services these days, I am often asked to attach ZIP-encrypted files to emails. We will utilize the automatic ZIP encryption function of “WISE Alert” according to the request of the destination.
Scale: 115 accounts
Product: WISE Alert Standard
Deployed: May 2021
Decided to introduce “WISE Alert” again as an email security measure that does not burden users!
Voice of the person in charge: I used to use “WISE Alert”. Since it was a product that employees are accustomed to using, we considered introducing it this time. Compared to other products, “WISE Alert” is easy to operate and easy to introduce. When sending an email, a pop-up screen will be displayed to prompt you to confirm the recipient and attached files. As a result, we will continue to use it with the expectation that the users themselves will take thorough measures against erroneous transmission.
Scale: 30 accounts
Product: WISE Alert Enterprise
Deployed:March 2021
Since the attached file contains personal information, consider measures against erroneous transmission. “WISE Alert” is selected because of its good operability and functions and easy installation! The fact that it was possible to purchase at a low price with a special license for medical institutions was also a strong push.
Voice of the person in charge: Incorrect email transmission may have a significant impact on the other party, such as consideration for the other party and loss of corporate social credibility. The temporary hold function is expected to have the effect of reducing the risk of erroneous transmission. With the next revision of the nursing care fee, there is a possibility that the range of e-mail utilization will expand further, and I would like to utilize it in anticipation that the paperless and active generation will be used in the future.
Industry: Manufacturing / Sales
Scale: 3,000 accounts
Adopted “WISE Alert” as a countermeasure against erroneous transmission that does not delay business while strengthening the security level!
Industry: Temp Staff
Scale: 5,500 accounts
Successfully prevented human errors in sending emails in a complex network environment in a highly productive environment
Scale: 500 accounts
Product: WISE Alert Enterprise
Deployed: January 2019
After comparison with other products, Diva selected WISE Alert, for its easy-to-use features for users who can also manage their own preventative steps to avoid emailing errors.
“We rated the usability and effective visual design for the user highly, in particular that the display design was simple and easy to check for external email addresses. Another point was that the system could act as a reliable check point to alert users to be careful when sending attachments, allowing the company to apply a uniform rule throughout the organization. We expect further additions to its features, to include support for OWA (Outlook Web App) and iPhone emails, and a tighter check for emails addressed to external recipients.“
Industry: Manufacturing
Scale: 60,000 accounts
Completed deployment for 60,000 users, and further roll out in progress. Reduction of cost for maintenance and function enhancement of tools.
User: 300 accounts
Product: WISE Alert Enterprise
Deployed: January 2019
After comparison with other products, they selected WISE Alert for its ease of deployment, simple usability, low cost, and a successful deployment record with a group company.
“One of the key reasons for our selection was that we could apply a uniform rule company-wide, in spite of the fact that the deployment did not require much effort. Now with WISE Alert, whenever an email is sent externally, attachments are automatically encrypted; we expect to see no drop in our productivity as a result.”
Scale: 1,300 accounts
Product: WISE Alert Enterprise
Deployed: June 2018
After comparison with other products, they selected WISE Alert for its features which met more than what was required, ease of deployment, simple usability and low cost!
“The key point in our selection was that WISE Alert already came with the ability to set rules, train and monitor users, which were tasks that we previously relied on manpower. The system could complement these activities without having to change our existing internal rules. We expect also that the automatic encryption of attachments will contribute towards reduction of workload for our employees.“
Industry: Construction
Scale: 21,000 accounts
Emailing errors cannot be fixed by training alone – deployment of a simple alert tool is essential
Successfully reduced the risk of emailing errors by stable operation and deployment for 20,000 users
Industry: Pharmaceuticals
Scale: 1,300 accounts
Product: WISE Alert Enterprise
with ZIP encryption option
Deployed: January 2018
After comparison with other products, they selected WISE Alert for its ease of deployment, features which met more than what was required, simple usability and low cost!
“We are able to operate from a uniform rule for the entire company, and moreover, the alert function helps the users themselves check for errors when sending emails externally or with attachments.
“We believe that by enhancing our domain company name data table, we can further prevent errors in domain names in address lines.
“We hope that an alert function will be implemented in the future, one that checks the relationship between the filename and recipient address, to prevent mis-attachment of files.“
Industry: Transport
Scale: 700 accounts
Product: WISE Alert Enterprise, with ZIP Encryption option
Deployed: May 2017
WISE Alert requires no installation of a separate framework; it can be deployed as a single instance, with flexible configuration. NRS selected WISE Alert, on the basis of its wide configuration options, and superiority in cost effectiveness.
“We can apply a single rule internally for emailing, and use the display that lists recipient suggestions, which is useful. With all this, we should be able to send emails without any errors.
As we are a global company, we hope that customization for multi-lingual template and display options will be added.”
Industry: Information Services
Scale: 532 accounts
Product: WISE Alert Enterprise, with recipient domain identification and ZIP encryption options
Deployed: January 2017
No dedicated server required / Supports Microsoft 365 / Easy to deploy / Simple functions / Reasonable cost, were rated highly.
Recipient Identification Option has been implemented, successfully preventing errors in email addresses when copying from another email. Automatic encryption of attachment is expected to improve productivity, also.
Industry: Wholesale
Scale: 180 accounts
Product: WISE Alert Enterprise
Deployed: October 2017
They compared several products, and selected WISE Alert as it required no change to their system, and for its ease of deployment, simple operations and low cost.
“We expect that the users will be able to take action themselves to prevent emailing errors by the use of alerts and retention functions, which give them several minutes of leeway to fix any error that they may discover in the address line or in the body text.
“We hope that delete function for emails with incorrect attachment, and support for iOS Outlook will be provided in the future.”
Industry: Finance
Scale: 65 accounts
Product: WISE Alert Enterprise
with ZIP Encryption option
Deployed: January 2018
Rheos compared several products based on the selection criteria that included robust security and an emailing prevention tool that did not overburden staff and administrators, and WISE Alert came top of the list, for its impressive track record, low cost and simple and easy usability.
“Manual work was greatly reduced by the automatic zipping function for attachments, and errors of forgetting to apply password security were also eliminated.
As we can check the attachment in a pop-up window before completing the send operation, we should be able to prevent cases of wrong files being sent.”
Other customers of WISE Alert include the following companies:

Industry: Transport
Scale:5,000 accounts
Company-wide introduction of “365 Alert” to automate PPAP measures when sending Box files. Outlook(new) compatibility has also been achieved
Industry: Interpreting, translation and language personnel services
Scale:90 accounts
Stable operation in a Microsoft 365 environment with detailed support from the tool replacement study.


Industry: Retail Trade(Direct Marketing)
Product: Talend Data Management Platform
Breaking away from the “scratch culture” and greatly improving the efficiency of data linkage and migration processing
Industry: Service
Product: Talend Enterprise Big Data
Deployed Talend as the ETL tool, as the company transitioned their entire digital marketing platform to the cloud (AWS)
Industry: Service
Product: Talend Enterprise Big Data
The IT arm of Intage Group, the leading market research company in Japan, deployed Talend as the ETL tool for their data leveraging platform


Industry: Manufacturing and Service
Product: iHub Work Unit License
Deployed on FUJIFILM BI Direct (formerly Fuji Xerox Direct)
The BI reporting platform, successfully improved FUJIFILM BI Direct services and reduced cost of operation
Industry: Transportation
Product: Actuate BIRT iHub
Web reporting platform, supporting both fast and correct business decisions and immediate response to leads
Industry: Finance
Enhanced security for printed materials!
Printing logs are collected and stored for quick tracking in case of emergency.



Industry: Trucking and Haulage
Deployment of ScrewDrivers Essentials (formerly ScrewDrivers) resolved delays in printing and reduction in process steps, at the time several remotely located servers were integrated into a central server
Industry: Information and Communication
The use of ScrewDrivers Essentials (formerly ScrewDrivers) dramatically reduced help desk calls for printing problems from users of services provided by SC Systems
Industry: Information Services
Deployed in: Cloud Service Rental Revolution Cloud version
Printing speed for Rental Revolution cloud service was greatly improved by the introduction of virtual printer driver ScrewDrivers Essentials (formerly ScrewDrivers)


Industry: Software and Information processing
Printing speed was very slow, also. After comparison with other products, ScrewDriversPro(formerly Simplify Printing) was selected, for its capability to print at the same speed whether via the cloud or on-premise.
“Another point for its selection was its ability to manage all printers centrally. After the introduction of ScrewDriversPro(formerly Simplify Printing), our customers’ dissatisfaction was resolved, and we no longer received complaints of slow speed, print failures and the like. We hope that installation from an off-line file may be enabled in the future, to meet with security policy requirements of care providers.”
Industry: Information & Communication
Resolved printing issues in a centrally managed RDS environment
Greatly reduced operation load on help desk, and improved general worker productivity


Industry: Food manufacturing
Scale: 541 accounts
Deployed: May 2015
Introducing teleworking with “AnyClutch Remote” to achieve work-life management
Industry: Information Services
Scale: 300 accounts
Remote desktop service, chosen by ITX known for its strict governance of security policies